FAQ

FAQ -- UBobblehead

Q: How long does it take to receive my bobblehead ?

A: There are several options for the speed of sculpting and shipping during you place a order. It will take at least 15-40 business days to get your bobblehead from the next day you place your order.

The time you receive your bobblehead
=Sculpture time +modify time + shipping time

Sculpture Service Option:
①Vip sculpture service: faster providing face proof within 4 business days.
②Normal sculpture service: providing face proof within 10-15 business days.

Shipping Service Option:
①FEDEX shipping: usually take 5-7 business days
②Standard shipping: usually take 15-20 business days

While we offer unlimited free revisions and a complimentary proofing process, every change will require additional 2-5 business days.

Q: Do you provide proof of the bobblehead?

A: Due to the bobblehead is completely handmade custom product, we can’t guarantee 100% similarity to the image you provide.

Within 4-15 working days after you place order (it depends on the sculpture service you choose before), we will send the face proof to you with email.

Please reply within 48 hours to approve or disapprove. During this period, we will follow your request to modify the proof, until you confirm to approve.

If you didn’t reply within 48 hours, we will default that you have approve the proof and shipped.

1: The proof has approved: That means to you approved with the proof and will not modify to it.

2: The proof approved by default: That means to we default that you accepted the original proof.

* In the above circumstances, if you receiving the bobblehead and complain dissimilar, we will not provide redo and refund services.

Q: What if I don’t like my bobblehead? Do you offer refunds?

A: Yes. We will refund your money if you decide at any time during the creation process (pre-shipping) that you don’t like your bobblehead. Only a 30% cancellation fee applies to avoid non-serious “fun orders”. No refunds are possible after you have approved and received your bobblehead.

Q: Please explain your festival (such as Christmas) delivery schedule.

A: The advertised dates for the festival delivery schedule require the customer to respond to our emails within 24 hours. The schedule includes one revision. If you require multiple revisions, please be aware this could affect your Christmas delivery.

Q: What are the bobbleheads made of?

A: We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material that can make your bobblehead very vivid and alive-looking.

Q: How many photos do I have to send?

A: One clear front view picture is preferable. If you have another photo, please send email to us: [email protected]

Q: Can I make additional requests?

A: If you have any special requests on the order, feel free to write them down on the “Note” box in the product page or send email to [email protected] (Note: additional requests may charge fees)

 

Q: Can I change the pose/uniform of the bobblehead?

A: For the full custom bobbleheads, we allow a free posture change within 24 hours of placing the order. After 24 hours your order will be subject to an additional charge of $20, in which case the artist will not be able to use the premade body and will have to sculpt a new body.

Q: Can I change the face photo?

A: We allow a free photo change within 24hours of placing the order. After 24 hours your order will be subject to an additional charge of $40, in which case the artist needs to remade the bobblehead because the expression on the face is different in each photo.

Q: Can I add an accessory to my bobblehead?

A: Yes, please send your requirements and a picture to us for our reference. Small items like books, glasses are free. We only charge for big accessories like chairs, guitars, pets, etc.

Q: What payment methods do you support?

We only supprt Paypal now.  (Pay via PayPal; if you don’t have a PayPal account, you can also use your credit card to pay.)